Walk-Ins Welcome: A Healthcare Marketing Podcast

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About Walk-Ins Welcome

Dive into the dynamic world of healthcare marketing with "Walk-Ins Welcome: A Healthcare Marketing Podcast," presented by Nick Hoard and Michael Ray from Patient Care Marketing Pros. This weekly podcast is your essential guide to navigating the complexities of marketing in the healthcare sector. Each episode, Nick and Michael offer a blend of expert advice, engaging interviews, and inspiring success stories to equip you with the knowledge and tools needed to boost your clinic's patient volume. From the latest marketing strategies to insights on industry trends, "Walk-Ins Welcome" is designed to inspire healthcare professionals and marketers alike to achieve greater success.

Join our community and explore innovative marketing techniques, understand the challenges unique to healthcare, and discover practical solutions for connecting with patients. Whether you're refining existing strategies or seeking fresh ideas, "Walk-Ins Welcome" promises valuable perspectives and actionable advice to help you elevate your marketing efforts. Subscribe now to be part of a podcast that's transforming healthcare marketing, one episode at a time.

Meet the Hosts

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Nick Hoard | Founder + CEO

Nick has been providing advertising and digital marketing services for over 15 years. He began his career in radio, writing advertisements for clients. Quickly recognizing the shift in the marketing landscape towards digital, Nick began learning more about Facebook Advertising. Since then, he has built a nationwide digital marketing agency that specializes in serving Urgent Care clinics and other healthcare practices, helping them to get their online marketing strategies right.

 

Michael Ray | VP of Operations

Michael Ray is a seasoned technology professional with a passion for helping urgent care clinics thrive in the digital age. He comes from an agency background, specializing in website design and development, and has worked on over 300 websites to date. He currently serves as the Vice President of Operations at Patient Care Marketing Pros, specializing in helping clients optimize processes, enhance efficiency, and drive organizational growth.

Want To Collaborate With Walk-Ins Welcome?

Are you looking to dive into collaboration opportunities with Walk-Ins Welcome? Whether you're interested in being a guest, exploring sponsorship possibilities, inviting us onto your platform, or have a unique idea in mind, we're all ears!

What Listeners Are Saying

Best podcast for healthcare pros!

I love this show! The value and insigths for healthcare and urgent care pros looking to improve their marketing is invaluable. Highly recommend!

Really good!

...a must-listen for anyone navigating the ever-changing world of healthcare marketing. Each episode Is packed with actionable strategies, Industry Insights, and fresh Ideas that truly make a different In driving patient growth and engagement.

Great podcast about Urgent Care Marketing

If you’re an urgent care facility, this is your blueprint to success! Great conversations about best practices, marketing, trends, and beyond!

*Reviews taken from Apple Podcasts and have been edited slightly

Explore Episodes of Walk-Ins Welcome

Ep. 240: Building Recurring Revenue with Medical Weight Loss – Interview with Dr. Jonathan Kaplan from DrWell
July 22, 2026
Ep. 239: Coffee Talk: Marketing, Reviews & Running an Urgent Care Business
July 15, 2026
Ep. 238: Can a Virtual Front Desk Fix Your Urgent Care Staffing Problems? | Mark & Wendy Lucas, HiBridge
July 8, 2026
Ep. 237: Meet the Pros: Guam, Graphic Design, & Great Content with Janie Taylor
July 1, 2026
Ep. 236: Summer Bootcamp, How to Turn a Slow Season Into Growth
June 24, 2026
Ep. 235: Can Your Clinic Survive Without You? A Vacation Readiness Test
June 17, 2026
Ep. 234: AI vs. Marketing Agencies: What Urgent Care Owners Need to Know
June 10, 2026
Ep. 233: Meet the Pros: Lessons From Restaurants, Marketing, and Client Success with Hal Craig
June 3, 2026
Ep. 232: The Urgent Care Hiring Crisis Nobody Wants to Talk About
May 27, 2026
Ep. 231: Urgent Care Summer Slump? Occupational Medicine May Be the Answer
May 20, 2026
Ep. 230: Your Clinic’s Hidden Growth Engine: Front Desk Training That Turns Calls Into Patients
May 13, 2026
Ep. 229: How To Turn Everyday Tasks Into Patient Growth
May 6, 2026
Ep. 228: The Missing Piece in Urgent Care Growth: Clear Vision and Leadership
April 29, 2026
Ep. 227: Retention Starts With Culture – Michael’s UCA Talk
April 22, 2026
Ep. 226 What Urgent Care Owners Need to Know About Voice AI Right Now
April 15, 2026
Ep. 225 Inside the First Urgent Care Mastermind
April 8, 2026
Ep. 224 The Future of Urgent Care + AI | Jonathan Moss, Experity
April 1, 2026
Ep. 223: The Future of Urgent Care Visibility in an AI Search World
March 26, 2026
Ep. 222: The 90-Day Clinic Rescue: Marketing Tactics That Work
March 11, 2026
Ep. 221: UCA’S Vision for 2026: Policy, Payment Reform & Industry Growth – Interview with Steve Sellars, CEO of the Urgent Care Association
March 4, 2026
Ep. 220: Missed Calls = Missed Revenue: The Urgent Care Growth Blind Spot
February 25, 2026
Ep. 219: The Level Playing Field Urgent Care Has Been Waiting For
February 18, 2026
Ep. 218: How Modern MD Built a Top Rated Urgent Care Experience – Interview with Andrew Shulman, ModernMD Urgent Care
February 11, 2026
Ep. 217: Getting Real About Growth and What It Really Takes
February 4, 2026
Ep.216: Why Forward-Thinking Clinics Are Embracing POCUS – Interview with Dr. Tatiana Havryliuk from Hello Sono
January 28, 2026
Ep. 215: Your 2026 Patient Growth Plan: How to Maximize Leads, Budget Smarter, and Scale Confidently
January 21, 2026
Ep. 214: Get Paid Faster: Solving the Patient Billing Problem in Urgent Care – Interview with Guy Bergman & Ed Sherlock from Inbox Health
January 14, 2026
Ep. 213: What Will Make or Break Clinics in 2026
January 7, 2026
Ep. 211: Meet the Pros: Advocacy, Urgent Care, and Elle Woods Energy with Hannah Green
December 17, 2025
Ep. 210: 2025 Year in Review
December 10, 2025
Ep. 209: Value vs. Vanity Metrics: What Urgent Care Centers Should Really Be Measuring
December 3, 2025
Ep. 208: The Strange Connection Between Storm Patterns and Healthcare Visits
November 26, 2025
Ep. 207: Healing Healthcare with Insight, Innovation, and Intention – Interview with Josh Russell, MD, Chief Medical Officer at UCP Merchant Medicine
November 19, 2025
Ep. 206: The Cost of Digital Marketing: What Clinics Need to Know Before They Budget
November 12, 2025
Ep. 205: Reclaiming the Exam Room: AI That Puts Patients Back at the Center – Interview with Justin Mardjuki from Sayvant
November 5, 2025
Ep. 204: How to Lead a Multi-Location Urgent Care Team and Build Strong Culture – Interview with Megan Bell from FastMed
October 30, 2025
Ep. 203: How to Grow a Small Urgent Care Without a Big Brand Budget
October 28, 2025
Ep. 202: Serving the Underserved in Urgent Care – Interview with Dr. Lindsey Fish from Denver Health Pena Urgent Care Clinic
October 15, 2025
Ep. 201: From Summer Slump to Seasonal Surge: Marketing Strategies that Drive Patient Volume
October 8, 2025
Ep. 200: What We’ve Learned, Who We’ve Helped, and Where We’re Headed
October 1, 2025
Ep. 199: The Trust Factor: Building Clinics That Patients Remember – Interview with Rachel Davis from AFC Urgent Care
September 24, 2025
Ep. 198: When It’s Time To Let Go: Firing Your Internal Marketing Bottleneck
September 17, 2025
Ep. 197: Becoming the Healthcare Brand: Build Loyalty, Drive Growth, and Own Your Market
September 10, 2025
Ep. 196: How The Laceration Course Is Powering Urgent Care Growth – w/ Patrick O’Malley EB Medicine
September 3, 2025
Ep. 195: Clinic Launch: The 90-Day Marketing Game Plan
August 27, 2025
Ep. 194: Future-Proofing Your Clinic in a Post–One Big Beautiful Bill Act World
August 20, 2025
Ep. 193: Using Geofencing and Google Ads to Grow Your Urgent Care – Interview with Brent A. Kell R.T., CEO of Valley Immediate Care
August 13, 2025
Ep. 192: The No-Hire Growth Strategy: Adding Teledentistry to Scale Your Urgent Care – Interview with Leah Sigler and Dr. Maria Kunstadter from The TeleDentists
August 6, 2025
Ep. 191: 7 Ways Clinics Fail (And How to Make Sure Yours Doesn’t!)
July 30, 2025
Ep. 190: Hiring Decisions That Build Culture Not Chaos
July 23, 2025
Ep. 189: The Front Desk Upgrade Urgent Cares Have Been Waiting For – Interview with Ava Winslow from Flip CX
July 16, 2025
Ep. 188: What Cattle Branding Can Teach Urgent Care About Standing Out
July 9, 2025
Ep. 187: Top Strategies for Starting and Growing an Urgent Care Practice – Interview with Alan Ayers from Urgent Care Consultants
July 2, 2025
Ep. 186: The B2B Advantage Most Urgent Cares Miss – Interview with Ira Pasternack from WebForDoctors
June 25, 2025
Ep. 185: Summer Reset: Leadership Lessons from the Road (and the Air)
June 18, 2025
Ep. 184: How the UCA Is Fighting for Higher Urgent Care Reimbursement – Interview with Kristin Rastatter from the Urgent Care Association
June 11, 2025
Ep. 182: The Front Desk Evolution: Turning Your Front Desk into a Profit Center (Full UCA Talk)
May 28, 2025
Ep. 181: Urgent Care Association 2025 Convention Recap
May 21, 2025
Ep. 180: Inside the Clinic: ROI-Driven Strategies from a 24-Clinic Brand – Interview with Chryssa Rich from Primary Health Medical Group
May 14, 2025
Ep. 179: How to Use Google Ads to Beat the Summer Slump
May 13, 2025
Ep. 178: Why Relying on One Marketing Channel Will Fail Your Urgent Care (and What to Do Instead)
April 30, 2025
Ep. 177: Are You Flying Blind? VFR vs IFR in Urgent Care
April 29, 2025
Ep. 176: How Athena’s EHR Helped TrustCare Scale to 12 Urgent Care Locations – Interview with Jim Dhein from athenahealth and Warren Herring from TrustCare Health
April 16, 2025
Ep. 175: Why Good Advertising Isn’t a Cost—It’s a Revenue Engine
April 9, 2025
Ep. 174: What U.S. Clinics Can Learn from the Growing Urgent Care Industry in Australia – Interview with Simon Rohde from Angel Urgent Care
April 2, 2025
Ep. 173: The Real Cost of Patient Acquisition for Urgent Cares (And How to Get Patients for Under $20)
April 1, 2025
Ep. 172: What a Cat, a Tulip, and a Vet Visit Can Teach Urgent Cares About Patient Experience
March 24, 2025
Ep. 171: The Secret to Patient Retention
March 12, 2025
Ep. 170: Fixing the Revenue Cycle: AI’s Role in Urgent Care Billing & Automation – Interview with Ayo Omojola from Substrate AI
March 5, 2025
Ep. 169: Boosting Urgent Care Productivity with AI Co-Pilots – Interview with Geoffrey Gu from Fluency
February 26, 2025
Ep. 168: Are You a Thermostat or a Thermometer? Leading Your Clinic with Intent
February 19, 2025
Ep. 167: How to Grow a Thriving Urgent Care Brand in Both Rural and Urban Areas – Interview with Al Yousefi from MainStreet Family Care/KidsStreet Urgent Care
February 12, 2025
Ep. 166: Build a Profitable Urgent Care in Year 1 – Interview with Dr. Andy Miller from Evergreen Urgent Care
February 5, 2025
Ep. 165: Best EMR Solutions for Urgent Care – Interview with Patrice Pash from UrgentIQ
January 29, 2025
Ep. 164: Scaling Urgent Care Success with Metrics & Team Dynamics – Interview with April Gillam from Solv. Health
January 22, 2025
Ep. 163: Revolutionizing Medical Coding with Promax AI – Interview with Thomas Camp and Mark McKinzey from Exdion Health
January 15, 2025
Ep. 162: Setting Your Urgent Care Up for Success in 2025
January 8, 2025
Ep. 161: Goal Setting for Urgent Care Owners
December 18, 2024
Ep. 160: 2024 Year in Review – Spotify Wrapped
December 11, 2024
Ep. 159: Breaking Healthcare Burnout: Leadership Lessons – Interview with LynAnn Weaver, Founder of Healthcare Elevation Partners
December 4, 2024
Ep. 158: Streamlining Patient Intake: How CyrenCare is Revolutionizing Walk-In Healthcare – Interview with CyrenCare Co-Founder/CEO Kathy Chae
November 27, 2024
Ep. 157: Urgent Care Advocacy: Inside the Fight for Better Urgent Care Reimbursement – Interview with Kristin Rastatter with the Urgent Care Association
November 20, 2024
Ep. 156: Can We, Should We? A Decision Framework for Urgent Care Owners
November 13, 2024
Ep. 155: How Strong Leadership Cut Healthcare Clinic Closures by 76% – Interview with Joni Lutman and Deniz Garrett from Carbon Health Technologies
November 6, 2024
Ep. 154: Local Marketing Secrets That Work – Interview With Alyssa Alsheimer from Wellframe
October 30, 2024
Ep. 153: Embracing Failure as a Pass-Through Point
October 29, 2024
Ep. 152: Navigating The Pitfalls of Launching Your Urgent Care – Interview with Georgina Perry from CRI Advisors
October 22, 2024
Ep. 151: Revolutionizing Healthcare Leadership – Interview with Dr. William Attaway from Catalytic Leadership, LLC
October 9, 2024
Ep. 150: Urgent Care Growth Hacks: $3M Clinic Roadmap
October 2, 2024
Ep. 149: New Tool. Who Dis?
October 1, 2024
Ep. 148: Front Desk As A Revenue Generator – Interview with Jessica Walker from Care Sherpa
September 19, 2024
Ep. 147: Competition Is A Good Thing!
September 11, 2024
Ep. 146: The Dangers of Digital Dependency
September 4, 2024
Ep. 145: Urgent Care Retargeting Secrets: Boost Patient Visits with Digital Ads
August 28, 2024
Ep. 144: Back-to-School Boost: Seasonal Marketing Tips for Urgent Care Clinics
August 21, 2024
Ep. 143: You Don’t Own Your Phone Number – GBP Disables Call History
August 14, 2024
Ep. 142: Proximity Principle: Navigating Networking in Urgent Care
August 7, 2024
Ep. 141: How to Guarantee Employee Turnover in Urgent Care Clinics
July 31, 2024
Ep. 140: Avoiding Distractions and Shiny Objects
July 24, 2024