Ep. 158: Streamlining Patient Intake: How CyrenCare is Revolutionizing Walk-In Healthcare - Interview with CyrenCare Co-Founder/CEO Kathy Chae

WIW (00:00)
You're listening to Walk-Ins. Welcome with Nick and Michael. We're excited to have another guest with us today, but as always, we're here to help you get more patients, get repeat care or get repeat visits, deliver better care and scale your clinics. the best way for us to do that is to bring incredible guests on the show like Cathy that we have with us today. Michael, what's up, man? What's happening? mean, are Halloween's over. Christmas is now on us. Let's get this, Like Thanksgiving matters. Apparently not. want you to know that. this part of the country. Everything, all the curses went up, but yeah.

So once again, we're continuing on our interview series, it feels like. And so we have Cathy Che here. She is with SirenCare. She's the co-founder and CEO of it. And just to kind of sum up real quick what SirenCare is, it's basically software that helps triage people in and gets their symptoms quicker to the provider. So that whole process speeds up just that much more. But Cathy's background though, she was an ER doctor. She actually specialized in post-cardiac arrest and resuscitation.

care, which is just kind of wild to me. That would be terrifying to be completely honest. But Kathy, thank you for coming on today. Kathy, say hello to the Walkins welcome family and tell us one thing about you that nobody else knows.

Kathy Chae (01:09)
Yeah, thank you for having me on the show. Hi, Watkins, welcome. So one thing that nobody knows about me, I guess it's not a big secret, but I consider myself really interdisciplinary. After medical school, I fell in love with design and architecture and went into architecture to study at MIT for a year. also, after coming back to medicine and going into emergency medicine, while I was

doing the post-cardiac arrest care, we also invested and ran a pork barbecue restaurant in Seoul. just, guess I had lot of interest here and there.

WIW (01:51)
Wait, you were, you were helping people with cardiac arrest issues, but then you had a barbecue restaurant that she was helping people with cardiac arrest issues. Yeah. That's how you do it. We were, we were talking to one of our friends that owned a school. They owned a pediatric school, pediatric school. They owned like a kid's school, like a daycare pediatric school. And they bought into a pediatric urgent care. And then we told them they needed to go buy a trampoline park.

Kathy Chae (02:01)
Mm-hmm.

WIW (02:19)
All in the same area, the same spot. that way they just like self-fulfilling prophecy everywhere you go. and that's just like you, you're like, I'm going to get into, this field and I'm going to cause this field. We're going to do all these different kinds of things. So you've had one heck of a journey going, from medical being a practitioner in the ER to bar to barbecue, to now a software startup. That is an incredible journey. Tell me how in the world did you bridge that gap?

Kathy Chae (02:22)
There you go.

Yeah, I I hope someday in the future I can look back and say, the dots are connected. not, I'm not, I don't have a vision of how that's all going to be connected yet, but I can say that, you know, in architecture and design, it's really about like problem solving and, you know, thinking the design thinking process. It's what really helps me. then the pork barbecue restaurant experience really kind of gave me a taste of entrepreneurship. And I think kind of that's how I connect.

WIW (02:56)
You

Kathy Chae (03:18)
My journey into what I'm doing now is a startup.

WIW (03:22)
So I have to ask, what's your favorite barbecue then? was the key dish that everybody had to have?

Kathy Chae (03:29)
So it's pork barbecue. It's pork barbecue that comes from an island in Korea called Jeju. And they have like the most chewiest pork. And then the sauce that we had, it's a fermented fish sauce that was just really incredible. And I think the sauce was really the secret sauce.

WIW (03:49)
Michael, you're the one who turned me on to Korean barbecue. Yeah. So at least the sauce. And now there's these Korean barbecue places popping up all over the place. hot pots, the hot pots. Have you seen those? Yeah. You know what I'm talking about?

Kathy Chae (04:02)
Yeah, yeah, hot pots are really good too. But yeah, Korean barbecue definitely, you know, I'm really happy that it's everywhere and you know, it's good.

WIW (04:12)
Well, I want to talk about Siren Now spell it first though. Yeah. So Siren Care, it's spelled actually C-Y-R-E-N. There you go. It's a little bit different. I would have never found it if I were listening to this episode. I have to spell it right. Yeah. And we'll have links in the show notes for sure. But yeah, let's talk about Siren Care. Where did this come from? Like, what's the goals with it and how about our audience understand it?

Kathy Chae (04:20)
Mm-hmm.

Yeah, so siren care, think, you it was a multitude of experiences that led me to start it. First one being that, you know, just practicing in the emergency department for over a decade, a really critical part of diagnosing a patient is the medical history taking process, which is actually nothing but just the interview with a patient around their symptoms and getting the details about their symptoms.

WIW (04:55)
Hmm.

Kathy Chae (05:03)
And it's so critical that when you do medical history taking right, you can diagnose like 80 % of the patients. So it exceeds any lab test or imaging. But if you get it wrong, it takes you down a track of misdiagnosis or longer length of stay and longer door to door time, so to speak. And some examples are like, for instance, if a patient has an anemia,

and you don't know the cause of anemia, you have to do all these detailed tests to kind of find all the rare causes of anemia. But like when you figure out later that the patient actually had like black or tarry stool, that can mean that the patient has bleeding in the GI tract and that would, you know, be the source of the bleeding. And those pieces of information, you know, it's really critical to get that all correct so that, you know, you can get to the core of the diagnosis and treatment. And so,

What I realized when I was practicing is, so the medical history taking process is really important, but whenever I ask patients what brought them to the emergency department to start my medical history taking process, they'd get frustrated because it was the 10th time someone was asking the same question over and over again.

WIW (06:17)
Yeah, I can raise my hand on that one. Like that is just, I've never understood that. Like I guess I understand, like let's make sure they're telling us a consistent story. But it's also like, you're number five. Why am I telling you right now? Like, can y'all please pull up your notes?

Kathy Chae (06:35)
Exactly, exactly. Yeah, so, but you know, it's such a critical process, but the way that we're actually communicating with patients in the hospital, it's just so fragmented that when we get to that critical core of diagnosing the patient, the patient is just exhausted with all these questions because they're basically put on a conveyor belt of, you know, multiple people, you know, before they get to me.

and I'm trying to collect this information. So nobody really likes being on the conveyor belt. And if you've ever been to the emergency department, you've probably experienced something like that. And the idea was, you know, when you think of other things that are happening in the world today, you know, with whether it's just interacting one-to-one on a meeting, you look each other up on LinkedIn or Google and you know about each other before the interaction and you start from there instead of, you know, asking all the basic

questions from scratch, you know about each other. And when you think of things that are being used at Starbucks, like mobile orders, you can put in your orders through a mobile app and the orders are in exactly like however you want your drink. And the idea is to kind of bring some of that into the patient and provider interaction so that when we're collecting this really important information, the medical history taking process,

We have the basic information in hand so that we can start from there. And so we're engaging patients to contribute to their own medical history taking process by generating their own clinical reports. And this is like a collaborative process now. So that's the big idea behind SirenCare.

WIW (08:24)
I wonder if you've seen this or not yet where if patients are more honest in the app or in the software than they would be in person because there's less embarrassment maybe tied to something that's going on or they just have a little more time to think about something before they can jot it down mindset. Because I know like from some personal experiences when there's when the doctor's asking those questions you're like I think this is what I said earlier or you start to question what you may have said originally.

or you can't remember. So I feel like you tell me like have you seen like better information coming out of the app compared to an in-person conversation?

Kathy Chae (09:03)
Yeah, definitely. So early on we had this pilot where we were really focused on looking at the patient experience in terms of feasibility and acceptability. And I was observing patients as they were using SirenCare. And we did surveys and interviews afterwards. And what was really commonly brought up was that they were reassured that they were able to organize their symptoms before the encounter.

of a white coat physician. And this was almost like reassuring because, they're not forgetting to mention important things. And then, you know, many times when they, they're suddenly asked questions about like, what medications are you taking or like, you know, what happened, when did it start? They have to like, you know, call their mom or, you know, ask their aunt and, you know, gather that information. And, you know, that, that's happening under like a environment where like,

WIW (09:55)
That's me.

Kathy Chae (10:02)
The physicians are time limited and they're like, you know, multitasking and then you're being asked questions and you have to answer things on the spot. So instead of that, you you're answering things in your own native language, in your own time, and you can organize your thoughts, really think about what happened. And the questions that we're asking are really the questions that your healthcare provider would ask around your symptoms. So like for instance, if you have abdominal pain,

the 10 to 20 questions that the actual clinician would ask around the abdominal pain. These are the questions that we're asking. And there's this preconditioning aspect and preparing for the encounter as well.

WIW (10:42)
So let's talk about the app for just a second. There's a lot of data that you just threw out and we haven't even properly introduced Sirencare yet, which essentially is this software, like an app or a website. The patient can basically tell their story of what's going on with them and that data get to the doctor. Is that correct? Walk me through that journey on both sides of that coin. Okay. So you have the doctor side, the provider side.

Kathy Chae (11:06)
That is.

WIW (11:11)
How are they interacting with this app? And then the patient side, I know how they're with it, but how is it making them feel seen and heard? Tell me about those two sides.

Kathy Chae (11:21)
Right, yeah, I should, you should have probably started there, but thank you for taking us here.

WIW (11:26)
Sorry, I've done this more than once by accident of asking a question a little too far ahead. So good.

Kathy Chae (11:33)
Yeah, so we'll start with the patient side because, you know, probably a lot of people has had the experience of being a patient. But, you know, when you think of what's happening right now, whether you go to any walk-in situation, whether it be urgent care or emergency, you go in and you register and then you kind of wait and sit there looking at your phone. Sometimes, you know, especially in the emergency department when the wait is super long, you wait.

you see your phone, you wait, really feeling like you're left in the dark for hours and hours. And that's the current experience until someone comes and asks you a question, but that's like the same question that you got like three times previously. So that's what's happening right now. So instead of that, what SirenCare is doing is when you go in and you start to register, you get a QR code, very much like you'd see a QR code at a restaurant to see the menu. So, you know, when you go to a restaurant,

WIW (12:08)
Mm-hmm.

Kathy Chae (12:31)
use a QR code to see the menu. when you can kind of put in your orders in, you're already engaged, even though maybe someone might have not even come to the table yet. But that's the similar experience that ZyronCare is giving at the urgent care or emergency department or any walk-in situation. They would use a QR code to start putting in the information, the answers around their symptoms, and they're engaged in their care process. And they're already, you know,

providing that information towards the healthcare providers. And while they're waiting, when the healthcare providers see the report and they have any further questions about it, they would receive a text message where they can, the patients can provide more information or notifications around, know, if the waiting times are too long, some information about that, or, you know, when they're ready to see them at the triage, please come to the triage. So.

There's instead of being just sitting there waiting, feeling left in the dark, there is an interaction based on that. And the patients are already invested in their own care process and sending over that information. And when the encounter actually happens, instead of having, know, whether it be the triage nurse or the healthcare provider asking everything from scratch, instead of having the conversation be like, what brought you to the emergency department?

abdominal pain, when did that start? Where does it hurt? How does it hurt? What makes it worse, et cetera, et cetera. The conversation is different. It's, I see you have abdominal pain that started three days ago. It looks like it's in your right lower quadrant. And you've mentioned this. Is there anything else that you want to discuss? And it becomes a real conversation rather than struggling to get the basic facts in.

WIW (14:17)
I mean, honestly, that's how I, it's almost weird to even think about how you walk to someone like, because the doctor is a stranger, right? Like you've never met this doctor, most likely. And they come up and say, well, I see you have this, this, this, and this. Can you verify that piece? Great. Here's what I think we're going to do. And that turned into like a 60 second conversation rather than a five to 10 minute head scratcher. all, cause I, you talked about how we look up people and all that stuff before we meet with someone.

Kathy Chae (14:42)
you

WIW (14:47)
You know, we do that here as a company when we like, for instance, an hour from now, we have a discovery call with an urgent care. And we've done a lot of research before that call. So when we go in, we're not just asking blind questions. We're asking like guided questions of where, where we believe we should go with it. conversation does start with, man, like, can I do for you? Why are we talking? You know, it's more of like, I know why we're, I know why we're talking and I can see what the issue is. Let's talk about that.

Kathy Chae (15:07)
Exactly.

WIW (15:14)
And that's a way more positive conversation. It's almost, I was telling Nick earlier before the start of this podcast was, it's almost like, why don't we already have this mindset? Like, why has this been such a challenge to get? We've even personally had a thing with my spouse where we had to go to meet two doctors and they were determined not to meet us at the same time, even though they were in the same building on the same floor. And then we just told them like, no, you're going to to meet us together because this is dumb. And they both come in and they both were like,

Kathy Chae (15:27)
Mm-hmm.

WIW (15:44)
One was completely blind to the situation. The other one was trying to explain it. And after 10 minutes, the blind was like, I understand what's going on now. I'm like, why did y'all didn't con conversate about any of this? So it's just, it blows my mind sometimes, but yeah.

Kathy Chae (15:59)
Yeah, yeah, yeah, definitely. know, I think, you know, kind of going back to medical history taking the way that we've learned it in the books is just the way that we're still practicing right now, where it's supposed to be this really thorough interview of, know, like, knowing everything from head to toe. If you like imagine the image of like a physician in like old painting, it's like the compassionate doctor sitting next to the bed and, you know, talking to the patient. So that's what it was.

It used to be the ideal doctor-patient, physician-patient interaction, but in reality, these days, that's not how you can do it. And there's just too many layers to really still keep that way of interacting. And I think that's why it's time to change the way that we're communicating, very much like we're communicating everywhere else in other industries.

WIW (16:56)
Yeah, we've had conversations with other vendors and the general consensus, the healthcare space is like 10 to 20 years behind. Like whatever was supposed to happen 20 years ago was just now starting to happen mindset. It's just been such a slow adoption rate on a lot of stuff. So I think we're in that same boat now because the primary care physician isn't the common physician anymore. Like it's an urgent care situation, nurse practitioner.

And so that relationship building is lost its value. I mean, honestly, because I'm looking to get to feel better. I'm not looking to have a, you know, my entire life history. And that's just who we are as a society now, it feels like. But yeah, it's the definitely, I get that because they were trained 20 years ago in medical school, right? And so like they were told you need to have that whole conversation, but now it's like, nah, we don't want that anymore. Everything's transitioned away from family. Yeah.

Kathy Chae (17:35)
Mm-hmm.

Mm-hmm.

Yeah. You in it, in, you know, complete transparency, they, they might want it, but you can't, right? It's like more of a can't. And I kind of wanted, I love the name Walk-Ins Welcome, but I was kind of thinking of it and there's kind of a conundrum here. It's almost like a promise, but also a challenge because, you know, the nature of Walk-Ins, which is also applies to urgent care and emergency medicine is that, you know, when patients walk in,

You can't predict how many will come at any given time. So to provide welcoming care, the expectation is to receive fast and good quality care in a compassionate way. But from a health care provider perspective, you have limited staff and time and resources, and yet you're kind of working in this environment to try to...

take care of all the walk-ins in a welcoming way. And the only way that you can really do it is to use tech. And when you think of the situation, it's kind of similar to preparing for a dinner party without knowing how many guests are gonna come, but you want to do it well, But so what SirenCare is doing is, we were getting like the orders of the guest preferences.

WIW (19:05)
Yeah, that's a good point. Yeah.

Kathy Chae (19:16)
and having these half cooked meals ready so that even though you don't know how many guests are going to come, you can prepare really quickly. almost like boosting the providers into turbo mode so that you can provide welcoming care and have a good focus conversation, even though it is walk-ins. And that's where like the efficiency is coming from by shaving off two to five minutes per patient, per provider, by reducing the number of questions to get that

basic information and that accumulates to 25 to 50 percent of door to provider time. And that's where, you know, reducing the door to door comes. And there's previous literature backing up that when patients bring in their symptoms and bring in that information prior to the encounter, that's the effect of, you know, reducing the door to provider time.

WIW (20:08)
Well, then ultimately, you're probably giving better care because you get a better picture and you're not just forcing. I bet too, a lot of health providers miss certain questions because they haven't had a chance to kind of digest the information quite yet. So I imagine yet overall care is just outcome is better overall. I think it's just that. You know, a lot of conversations we've had, Cathy, around patient care and the urgent care space specifically, that's where we almost exclusively land in our marketing.

Kathy Chae (20:22)
Yes.

Mm-hmm.

WIW (20:37)
is the use of your software, the use of AI and Scribe. what it's doing is the technology is removing the redundancies and allowing you to have a more human interaction with your patient where I can sit and say, how are you doing? Because I've got all the data. I just want to know how you're doing. Let me look you in the eyeballs and say, Hey, I'm here. I care. I'm your provider. We're going to get you healthy. We're going to get you well. We're going to get you out the door. And then

Kathy Chae (20:56)
Mm-hmm. Mm-hmm.

Okay.

WIW (21:07)
you take that and then it's becoming more efficient with your door to door time, which is going to make clinics more profitable. If I can get my 60 minute down to 45, my 45 down to 40, if I go below that too much, I'm going to get the perception that I don't really care. So there's a fine line there somewhere, right? Like you still have to provide care. So it sounds to me like your technology plays a key role in that. So I want to take it one step further. How are you playing in other systems? How does your software, Sirencare,

Kathy Chae (21:11)
you

Mm-hmm.

WIW (21:34)
integrate into EHRs? How does it integrate into online schedulers? How are you getting this information to patients and it still being functional as part of the bigger picture?

Kathy Chae (21:45)
Yeah, thank you for that question. So we are, you know, software for emergence departments and urgent care. So we have integration with Epic currently. And for any partners, know, any other EMR systems, whether it be Athena, we were very fast to integrate because we have amazing partners that have a lot of, you know, experience in integrating. So, but what we offer, you know, during our free trial or, you know, in the bridge into until when we integrate.

we offer a widget that is the size of a quarter and it goes on top of any EMR system, whether it be, you know, Athena or Experty, it goes on top of any EMR system. And with a couple of clicks, the healthcare providers can see the reports that the patients have provided. And with another click, they can put parts of the report that they wanna put into their free text, into their EMR. So this is something that like, you know, it's just a...

download and go and then put up a QR code at your register and you're good to go. And while you're using the widget, you can test the proof of concept and make decisions like, okay, I want these administrative questions to be auto-populated into this part of my EMR versus I want to cherry pick and edit this part of the content and I don't want it to be auto-populated into my EMR.

And they can make those decisions based on using the widget instead of having this huge upfront construction without knowing what it's going to be like.

WIW (23:20)
So, I mean, it sounds like at the of the day, like you're, not afraid of any EMR. And then there's always an alternative ready at any point if you can have a direct integration out of the gate. So that's good because I think, I think at the end of the day, we were talking about this earlier too, how urgent care is like, there's a lot of software checks they have to make it feels like. for whatever reason, no one wants to always play nice with each other. And so there's always like the

Kathy Chae (23:31)
Yeah.

Okay.

WIW (23:47)
Cause every time we pick up an urgent care and they say, yeah, we just finished an EHR migration. And we're like, Ooh, you're like, yeah, it was terrible. It was a terrible time. so, but it's a real thing though. mean, at the end of the day, we recognize that software is a competition, right? Like they're not all, well, they all want to do great things, but they're ultimately businesses competing for space here. And so, but that's cool though. I'm glad to see that there's connections there, which means like any of our urgent care

listeners right now can say, I could give this a shot. I don't have to be a certain EHR type of thing. So, you have put together, I'm sorry, I was going to say you put together an offer for an audience and I want to talk about that. I want you to be able to finish what you were about to say though. So before I go into that, what were you going to say?

Kathy Chae (24:24)
Yeah, I think.

I just wanted to mention, you know, things like this where you're, we're interacting between patients and the healthcare providers. There are two things that we think are really, really important. And the first one is the clinical content. the clinical content is really important because, you know, you want to make sure for each symptom that, we're asking the right questions that, you know, a good clinician should ask a patient to collect all the right information. and if.

If the clinical content isn't there, the healthcare providers have to build that clinical content and that's almost impossible to do. So when, you know, looking into these, like the software for to do something clinical, the clinical content is something that, you know, anyone out there, if you're thinking about this, you know, really have to look into. Second of all, probably, you know, is to really stick to the workflow. That's what we think is really important.

And because we were talking to and observing multiple emergency departments, seeing different workflows, and this is the same with urgent care centers too, everybody has different roles and responsibilities, different sequences on how they're collecting the information. based on what your EMR looks like, if someone has to put in discrete information, what that discrete information is going to be really different across all different hospitals.

If we make a intake that doesn't really mirror that process, we're going to have that, you know, problem that scars so many patients that are using these intake vendors where they put in all the information, but when they actually see the provider, none of it is actually seen or being used. And then they get, you know, passed all over again. it is, it's, yeah, it's scarring patients. And I think a really, really big important part of that is that it really has to

WIW (26:24)
Yeah, that's a real thing.

Kathy Chae (26:34)
stick to the workflow to really mirror the exact process of how they're asking questions and putting that information into their own EMR. And one way that we address that is that we have a no code tool. we actually, early in our partnership, we look at the patient flow from front to end and see exactly who's asking what question. And we just mirror that exact process into our questionnaire so that it really is how they collect the information.

WIW (27:03)
That's good. That is good because I mean, if you can, you're customizing it right to what makes sense. And then like you said, it forces people to stick to the workflow. Because like even like our own internal processes, we always win more often, always win more often. We win more often when we stick to what we know works and not try to shortcut something. Because every time you shortcut a process in the wrong way, just, the results is not what you want half the time. But no, that's great. Because I mean, that should be encouraging to people like, hey, I'm

I'm a weird urgent care. We do things different. That's okay. We can adapt real easily to you. Just follow this questionnaire. We'll get it figured out. So, all right. So I want to make sure that people get an opportunity to work with you because our listeners are looking to improve their door to door time. They're looking to make sure with the way things are going right now in the healthcare space, they have to find a way to either reduce costs or take in more patients because they're not getting paid any different from the payer, right?

Kathy Chae (27:37)
Okay.

Mm-hmm.

you.

WIW (28:02)
and you have put together kind of two offers in my opinion that I think are really good. Sirencare is going to give a two month opportunity for you to test this, service, the software out, and you're going to do the setup for these clinics at no charge, totally free. so I want to talk a little bit about that. Just tell us what can they expect during the free trials? This is a full suite of, of product. Is this a limited version of it? and then what does setup look like?

Kathy Chae (28:17)
Mm-hmm.

Yeah, thank you for that question. So yes, it is a full suite of the product. We don't break our product down and give this part and not this part. It's the full suite. What the process would look like is we really want to partner. And what that means is whatever the needs of that urgent care is or the KPI, if it's door-to-door time, it's door-to-door time, we would set goals together and

WIW (28:38)
Nice.

Kathy Chae (29:00)
the early on in the partnership, as I mentioned, we look at the process from front to end, see who's doing what. And the implementation process of doing that is maybe a week or two, depending on what the situation is. But it would be us observing the process, implementing it in our questionnaire. And then after a simple onboarding and education, putting up a QR code at the register and downloading the widget is all we need.

Good to go in a couple of weeks.

WIW (29:32)
So I mean, that's kind of cool because you're giving a two month free trial and but you'll have base sounds like you'll have it up and running and functioning within two or three weeks. So they get like a full I see the two month part now. So like, they get a full month of like, let's see this thing work or not. And that's to me, I with any software once it becomes like, that's pretty good. And then they're like, well, I don't want to go away now. How much is it? And then end up keeping it. So that's pretty awesome. Actually, I love the fact that you get the

it moves that quick little implementation because you're customizing it for these people. It's not just an on off switch, which is pretty fantastic in my eyes.

Kathy Chae (30:09)
Well, it is really close to an on-off switch on our end because of the no code tool. can, you know, if to make changes in the wording or like adding questions, taking away questions, we can do it in a matter of seconds or minutes. So we're really easy to, we've made it so that we can really customize it to each work.

WIW (30:29)
Well, we're going to drop links in the show notes for everybody to be able to access one, your LinkedIn to if they want to connect with you and just ask some questions. I try not to put people's email out there because then you'll get all the spam bots. Yeah, that's right. But the LinkedIn and then of course, we want to make sure that they have a link to the website. But in order to take advantage of this offer that you're putting out there, they need to let you know that they heard about you on the Walkins Welcome podcast. So just either say I heard it on a podcast or heard it on Walkins Welcome, Nick and Michael, whatever you want to say.

Kathy Chae (30:53)
Yes.

WIW (30:57)
And Kathy should be able to get you set up. Is that correct?

Kathy Chae (30:57)
Mm-hmm.

Yes, that is correct. And through our website, there is a form, but one email that you can put out there is hello at sirencare.com. And we will see all those emails come in and just mentioned that you heard the podcast and yeah, that's.

WIW (31:15)
Nice. All right. We can do that. Very good. Well, Kathy, thank you so much for coming and being a part of the podcast. I'm excited to see how this grows for you. think it's good. You know what I'm really excited about, Michael, is when we go and we're picking up new clients and we're bumping into the software and we're like, I know Kathy. And we know Kathy. You know, Kathy, every time we do that, we'll have to send you a mail saying, we'll just send you a text message. like, yes, I know them. Dr. So-and-so is awesome. That kind of stuff. So.

Cathy, thanks again. Any last parting words for the audience and then we'll say goodbye.

Kathy Chae (31:46)
No, thank you. Thank you so much for having me. And, you know, I really believe that urgent care is a really critical, you know, method of improving the access to care. And so I really, you know, have great respect for all the urgent care owners out there. And yeah, thank you for having me.

WIW (32:05)
Love it. So good. Thanks for being on the show, Kathy, and we will talk to you soon and we'll talk to everybody else on another Wednesday. All right. See you. See you.