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Ep. 238: Can a Virtual Front Desk Fix Your Urgent Care Staffing Problems? | Mark & Wendy Lucas, HiBridge
Ep. 238: Can a Virtual Front Desk Fix Your Urgent Care Staffing Problems? – Interview with Mark & Wendy Lucas from HiBridge About this Episode Front desk staffing has become one of the biggest operational challenges in urgent care. Rising labor costs, turnover, missed calls, and increasing patient expectations are forcing clinics to rethink how…
Read MoreWhy Responding to Google Reviews Matters for Healthcare Practices
Google reviews play a major role in how patients choose a healthcare provider. Before someone calls your office, books online, or walks through your doors, there is a good chance they have already checked your Google Business Profile. That means your reviews are more than feedback. They are part of your first impression. Responding to…
Read MoreEp. 237: Meet the Pros: Guam, Graphic Design, & Great Content with Janie Taylor
Ep. 237: Meet the Pros: Guam, Graphic Design, & Great Content with Janie Taylor About this Episode This week, we’re back with another installment of our Meet the Pros series, introducing one of the creative minds behind Patient Care Marketing Pros. Michael sits down with Janie, who started at PCMP as an intern and now…
Read MoreEp. 236: Summer Bootcamp, How to Turn a Slow Season Into Growth
Ep. 236: Summer Bootcamp, How to Turn a Slow Season Into Growth About this Episode This week’s episode features a segment from our recent webinar, Summer Bootcamp: Burning Off the Summer Slump, where we break down how urgent care clinics can use slower months to strengthen operations, improve the patient experience, and prepare for future…
Read MoreEp. 235: Can Your Clinic Survive Without You? A Vacation Readiness Test
Ep. 235: Can Your Clinic Survive Without You? A Vacation Readiness Test About this Episode Many urgent care owners dream about taking a vacation. Very few actually disconnect. In this episode of Walk-Ins Welcome, Nick and Michael tackle one of the biggest challenges facing clinic owners and operators: building a business that can function without…
Read MoreEp. 234: AI vs. Marketing Agencies: What Urgent Care Owners Need to Know
Ep. 234: AI vs. Marketing Agencies: What Urgent Care Owners Need to Know About this Episode AI is everywhere right now. From content creation and reporting to ad management and automation, clinic owners are being bombarded with messages telling them to fire their marketing agency and let AI handle everything instead. But is that actually…
Read MoreShould Urgent Care Clinics Fire Their Marketing Agency and Replace It With AI?
AI is everywhere right now. It is writing emails. It is summarizing meetings. It is helping teams move faster. It is also showing up in a lot of ads telling business owners to fire their marketing agency and let AI do the work instead. For urgent care owners and operators, that message can sound tempting.…
Read MoreEp. 233: Meet the Pros: Lessons From Restaurants, Marketing, and Client Success with Hal Craig
Ep. 233: Meet the Pros: Lessons From Restaurants, Marketing, and Client Success with Hal Craig About this Episode Running a successful business takes more than great service. It takes visibility, trust, and a marketing strategy that actually drives results. In this Meet The Pros episode of Walk-Ins Welcome, Michael sits down with Patient Care Marketing…
Read MoreEp. 232: The Urgent Care Hiring Crisis Nobody Wants to Talk About
Ep. 232: The Urgent Care Hiring Crisis Nobody Wants to Talk About – Interview with Matthew Sherriff from SHS Recruitment Partners About this Episode Staffing is one of the biggest hidden growth challenges in urgent care. If your clinic cannot stay fully staffed, it impacts everything: patient experience, wait times, reviews, retention, and ultimately revenue.…
Read MoreEp. 231: Urgent Care Summer Slump? Occupational Medicine May Be the Answer
Ep. 231: Urgent Care Summer Slump? Occupational Medicine May Be the Answer – Interview with Ira Pasternack from WebForDoctors About this Episode Summer slowdown is real for many urgent care clinics, but it can also create one of the biggest growth opportunities of the year. In this episode of Walk-Ins Welcome, Nick and Michael sit…
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