Ep 253: How to Make Your Urgent Care Team Feel Appreciated

A little appreciation can go a long way, and it does not have to come with a big price tag. This episode of Walk-Ins Welcome starts with a surprise: Michael tracked down the school pizza, crispitos, and breakfast pizza Nick remembered from high school. But the food leads to a much bigger conversation about leadership.

Nick and Michael break down how understanding what makes individual team members feel appreciated can strengthen your culture, improve the employee experience, and ultimately influence the way your team takes care of patients. As urgent cares head into busy season, they challenge owners and managers to pay attention to the people doing the work and find intentional ways to make them feel seen.