Ep. 135: Prioritizing Patient Experience

Patient Care Marketing Pros (00:00)
What's up everybody. Another episode of Walk -Ins Welcome. I'm glad to be back because I'm just now getting off a vacation. I've been in Colorado with my son. I enjoyed it, but I got sick while I was there. We'll talk a little bit about that. You actually got to use a client urgent care. I did, I did. Which was pretty cool because that doesn't happen. Actually it's kind of neat now that you're traveling and now you're coming across clients that you travel like you're in.

Colorado, right? I was in Colorado. So you're traveling out there and I got sick. Let me go find the client. That's kind of cool. Well, and what's funny is, and we'll talk about the client in a minute, but they weren't hard to find because they have this really good marketing. They have this really good marketing. Even though they've only been for like, not long enough. In all fairness though, like I did a search for urgent care just because of where I was. They were in that map three pack because of where, of my proximity. I have to go far out of the way. And then you check.

the reviews. I did. You became an actual patient. So pretty cool. We'll do a in real time client review today on the episode, whatever number this is of Walk -Ins Welcome, Hit the Music Go. Here we go. This is not brought to you by Elani New, but let me just tell you real quick. We love Elani New because they are awesome. They sent us corporate boxes of Elani New. We were drinking it long before they started sending us boxes. But do you want to hear what it sounds like? This is how you can hear what we're drinking. One.

I felt like this is a beer also. That may have blown a speaker. I'm going to take a drink. As a side note too, so Lonnie has been sending us a care package once a month for a while now. And then we're actually in day five of this month and it's getting me concerned. Now Hannah is always saying quit saying that they always show up. It's day five. We're tagging them.

So we're going to just send this episode right along to you, Alani New People, because we appreciate, I'm going to say there are seven people in the office and we go through 50, 60 cans of Alani New in a month or less. Maybe more than that. Is there an addiction to this? I don't know. There's definitely a correlation. As all of our urgent care listeners go, my God, quit putting energy drinks in your body. Hey, listen, the new is nutrition.

Anyway, legitimately, guys, this is not a sponsored podcast. This is more of a thank you podcast because they always take good care of us. Now, moving on, I'm back from Colorado and my son turned 16. You know him. He actually works here, believe it or not. He does a lot. If you're listening and you're a client of ours, he does a lot of good work for your account. If we've ever said the word map stack, he's highly involved. That's what he does. And he's good at it. But I wanted to.

I wanted to spend some time with my son. He's 16. I've got three boys and I wanted to just, I wanted to take him, me, him, father, son, go out. We went to Colorado. We went to spend a fair amount of time in Golden, Colorado, Aurora, Colorado, Colorado Springs.

something else that starts with an A. That's where we slept. And I can't remember the name of it. But I mean, we were climbing in a vehicle, mountains. You know, we rented a Bronco. You say the 4Runner, you would prefer a 4Runner over a Bronco. I did like the Bronco, don't get me wrong. What was the coolest part? Of the Bronco? Yeah. So they have this little dial. I'm a car guy. Yeah, they have this little dial.

Like an off -road dial. But it's the goat. I'm not talking about going to like four wheel high, four wheel low. It's the goat dial, right? I don't know. Go on any train. Yes, that. OK, I didn't know it was called that. The goat. But I mean, we used it, though, like and legitimately needed it. So we're coming down off of Pike's Peak, which is out near Colorado Springs. And this dial is like we're going to be in. We needed to hold low gears and everything in new cars like you can't put it low anymore.

Yeah, you know, I mean like you have this manual drive situation and my son's driving and I'm like we need to find a setting for that You know what I mean before you burn out the brakes. Don't don't tell the renting company that your son was driving. Well, it's Turro They don't care they didn't ask There was no disclaimer oiler that said he couldn't drive. Anyway, we gave it back and it was in perfect working condition that we are aware of and You know, it's funny when you're coming down off Pike's Peak. There's a stop point

where they do a infrared scan of your brakes to see how hot they are. that's cool. And if they're too hot, they'll make you pull over. By the way, hot is 700 or more. 700 or something. What was the Bronco at? Like 60. the gearing worked. We had it in crawl mode. Yeah. So like all of the gear readjusted itself. It went into four wheel low, and it held like three or four on the gearbox out of what, 10 maybe? And it just held it the whole time. He said I had to actually hit the gas. He never hit the brakes.

Anyway, this has nothing to do with the story, but to make a short story long too late, I just wanted to spend some one -on -one time with my son before he loses all of his teenage sling, before he gets all wrapped up too much into girls or all wrapped up too much into what he's gonna do after high school. And he's still my child. Yes, he can drive, but he's still my child. And I'm really, really grateful.

for one, a team here, you, the rest of the team, that would do such a good job to give me the freedom to walk away from my own company, because I don't have to think about it. Yeah, I mean, because you came back on Monday, and I mean, didn't you mark everything red to say, like... So if y 'all sent me... If anybody, listen, if y 'all sent me an email that week, I deleted every one of them. I didn't even open them.

Good. Because I just hit a hard reset. There were 251 emails of things I didn't need to know because the team had already taken care of it. Yeah, I mean, that's the react. Because like you said from just was a pill back the patient care marketing for Nick, the marketer onion just a little bit. So see what's inside. So you're really at this point. Leader slash selling. Yeah, I still get on the phone with you guys. Yeah. But once it's sold, you're out of the picture.

I mean, there's some involvement, but like I like to go in and start the pot. But yes. Yes, you do. Especially when there's software out there. But anyway, but the reality is like, well, with the exception of a client or two that just likes to interact with you, all the clients have, there's layers. Yeah. Like if it gets to you, there's probably something wrong. Yeah. There's, there's, there's typically a problem or I'm wanting to do something different. Yeah. Or like, Hey, can we try this? Yeah. Yeah. So I do a lot of let's try something new.

Yeah, especially with clients are like super flexible with the idea. So like I'll give you an example right out of the gate is, hey, LSA is just launched for physicians. We have a couple of our urgent cares that also are primary cares. Let's see if they'll spin up LSAs with us. Experiment on that. Let's let's play with our money a little bit. Now we do it as if it were our own. We're not just carte blanche doing stuff, but that's a good point. But yeah, we're always looking for opportunities to like make it better. That's right. Sweet in the pot. Yeah. So but now, yeah. So you were gone for a week.

Things went pretty well. No major fires came about, so it was nice. But I have to say that you taking your son on the trip, just the two of y 'all, is a goal I have with my daughter. you'll be able to, no doubt. Yeah, because I do think that 16 -year -old mindset, because he's what, two years away from graduating? Correct. Two years of graduating. Yeah, he's going into his junior year. Yeah. So like, he's a little bit of a kid.

This is it. Like you only get two summers left with him. And after that, you don't know where he's going to be. Specifically while he's still to them for the most part, a child. Yeah. He's still reliant on you completely. And he's not, he doesn't have like a different life. Right. So I look, cause I love going out West when I can. It's such a good time, but there is something when you go out there and you've experienced like just it's like a different world. It's unbelievable. I'm very envious of our clients that are out there because.

I mean, obviously it's terrible during the winter times because you went in summer and that's a great time to go. But when you go winter, it's like how much snow that's. And I will tell you, it was right at the start of summer. Like technically, I guess. There was still snow left over, right? there was snow all over Bikespeed. Yeah, yeah. Like I've got pictures in snow. Yeah. But like the weather was between 65 and 72. Now it's perfect, right? I mean, I'm a big dude. I've got like layers. Right? Well insulated. So for me.

my God. It was it's my and it's dry. Yeah. And there's no. So when I went. So I've been to Yellowstone, I've been to Glacier. And so we went to Yellowstone. We met some friends out there and they were car camping essentially for five or six days before we went out there. And I bet they smelled amazing. Well, that was the funny part because it was dry. They hadn't taken a bath in like four days and but they didn't smell. And they were like, we haven't sweated a bit like here in Alabama. It's like you.

wake up and you start sweating. I mean, there's a joke of an Alabama where if you turn on the ceiling fan, like it stays on for the whole summer. And winter. It just never turns off. I just hit that switch when it gets cold and it hurts the fan. Our ceiling fan is now on at night. So like, cause I have to like give me some air circulation. But anyway, so, but.

I just remember they, so we met them out there. They haven't taken a bath like four days. It didn't smell, but they're like, Hey, we're going to grab a shower real quick. Before we had, I was like, okay. They come back out and like, they're like three shades lighter. It just made me laugh really hard. It gets just all the dust and buildup. Yeah. And like, so then when I went last year to glacier, I only took, so I was gone for 11 days and I only took three showers the whole time. So one, two of them were at gas stations, but hygiene. No. So,

Right before we're getting ready to go to Colorado, I already didn't feel amazing, but I didn't want to kind of. That's right. Because you speak life into it. Yeah, because you were I remember Thursday, Friday, like I just don't feel good and I don't know what it is. Yeah. And I said, well, maybe it's just your nerves about going to the street. He's like, no, I don't I don't think so. And it definitely wasn't that. No, it wasn't. And I thought it might be too, but I didn't feel good and I felt bad for feeling bad for like, you know, and I didn't want to tell anybody. Yeah. But I told my wife, she's like, you need to go to an urgent care.

And I'm like, you know, the most dude thing ever is now to go away. Right. So we get out to just give it to you. We get out to Colorado on a Sunday and I just like, by the time we get there, I don't feel good. I sleep. If you want to call that sleep, my ear is throbbing. So, but I don't tell Connor or anything like, I'm not just not talking about it, but at this point I can't even eat. Like I can't taste anything. It's not COVID.

But I can't taste anything. So funny that you and Sophie had the same problem. Isn't that weird? Me and the dog. Yeah, Sophie is a gracious dog that's had an ear infection, but she's great now, but yeah, quit eating. Yeah. Dear doctors that are listening, why is the ear infection causes you not to eat? I mean, I'm a big dude. I clearly want food.

And it's good food out there. You wouldn't believe some of the food that we were. I saw some of the pictures like that. Carter was really enjoying it. Was the cheese. Was the cheese. Was it the cheeseburger had the cheese like melt. It was just like the whole plate was fried cheddar. It looked amazing. I had one. I have no idea. As a matter of fact, I gave half of it. There was this clearly a homeless guy. We were eating outside and I went ahead and cut my burger in half anyway. And this homeless guy walked by and I'm so there.

man, it is what it is. We're just gonna, we're awkwardly nice to people. And I'm like, bro, I'm not trying to be rude to you, but you look hungry. Are you hungry? He goes, man, I'm starving. I was like, here, eat this. And we gave it to him. Connor gave some of his fries. Dude next to me gives him a cup so he can go refill his drink. I guess he just didn't use it because that was kind of gross. But you know, mine wasn't a used hamburger. I cut mine with a knife, right? But anyway, all that, just because I couldn't taste it. Otherwise I would have pounded that hamburger to the ground, right?

There was a Bison burger. Anyway, I felt bad. Bison burgers were good. I'll never know. It was like Bison. It was bacon wrapped Bison meatloaf on a sandwich. Yeah. Yeah. Everything about that sounds like something I would want. So I've had Bison burgers are pretty good. Like I wouldn't say like it's game changing, but there's a different flavor. But then I really like elk sausage. Elk is good. Elk is freaking good. I saw a moose. They got big heads, man.

I mean, they're bigger than cars. Well, it was out in a valley. Yeah. And I was probably the only one to see it, but it had the biggest head. yeah. I mean, they're bigger than your car. I couldn't believe it. They'll take your car down. They probably will. Glad it was down in a valley. So anyway, day two. So that was Monday and I'm finally just like, I'm tired of the pain and I'm like, it's not going away. So Tuesday I looked at Connor, we're getting ready to travel from Golden to Colorado Springs. And I said, Connor,

man, I'm so sorry, we're gonna have to cut something out of our trip this morning. I've got to go to the doctor. And I'm not going to an emergency room unless like my leg has been cut off. Because you're there for six hours minimum for whatever reason. And then you get a lovely bill. But this is the beauty to me of urgent care, right? And this isn't just like a kudos to our client, Three Peaks Urgent Care, by the way, if you're listening, it's Three Peaks Urgent Care. This is kudos to the industry for.

just being available when somebody needs help. Right? So anyway, I do a search, I already knew where I was going to go anyway, but I just wanted to know what showed up and sure enough, three peaks urgent care. First thing that popped up because I was relevant. I was in the search radius. I think it was 10 miles away and, did everything on clockwise scheduled. This is how this feels. I wanted to know the whole process, right? Cause I just, I'm one of those guys who just probably not going to go to the doctor, got into clockwise and it was a pretty seamless experience. And when I got there,

there was a guy that was managing the front desk. He looked like he was a nurse. This was the day after Memorial Day. So they were already closed the day before, so they were already busy. So I go in, hey, how are you? Have you already checked in? And I'm like, yes. He goes, are you Nick? That's pretty nice. Yes, I am. Welcome. We're glad to have you. I've got all of your information.

What? You've got my information that I filled out. I'm sorry. I'd never made the connection that that would actually work because they always hand me a clipboard no matter what. That's actually never worked for me. I know. Like by default, I'm going, what do you mean? What? Like I don't have to. Where's my. Because it's always like, here, click. Yeah. And then they hand you a pin. Yeah. You're like, but I did. Yes. OK. So like a shout out to clockwise from that standpoint. I like I don't we don't deal with them a ton because most of our people are over on Solve. But but like.

It was a pretty seamless shout out to utilizing a software, right? But also to the front, to the training and the processes of three peak saying if they've done this start there and don't just make an assumption they haven't done it. Absolutely. Cause he made the assumption you did do it. And so, and the fact that it's so nice to hear that they called you by your first name. They did. They did this Nick, apparently I was the only one who checked in online. Cause there were other people in there.

There were four or five other people sitting in the waiting room. And he goes, Nick. And I was like, yes. He goes, I've already got all of your information. We'll be with you in a minute. That's hot. And you had your insurance or anything on there? Well, so it asked me to take pictures of my card, like through clockwise. Take a picture of the front and back of your driver's license. So you didn't do any paperwork once you got there? I did nothing, man. The only thing I did is pay my copay. That's it. And they had touch lists for that. So anyway. This is too easy. Yeah. Here's the most important thing I can tell you is like, they smiled and were nice to me.

Right? So there was that. So it took them a few minutes. There were a lot of people in there, but, you know, they were within 10 minutes of my check -in time. To me, that's fine. Right? Within 10 minutes. I'm okay with that. They, they take me back. They get my vitals. He, he fist bumped me. He didn't shake my hand, but he fist bumped me, which I thought was cool. Typically I just get ignored. So fist bumped me, sat me down, asked me questions, but, but was like, okay, tell me about it. That sounds kind of odd. Tell me about that.

like, okay, so it's just like the left side of your face, like your ear is hurting really bad and you can't taste anything and like just the left side of your tongue's burning and like the left side of your throat is burning. That's weird. Let's talk about that. So he's just saying. You're like, please don't be COVID. Well, I mean, look, he anger swabbed me. I'll tell you that. He's like, I don't know what that was all about. But. It's like, lean your head back. I didn't know he was going to be pilot.

No, it wasn't violent. I just got a bad gag. Anyway, I laid my throat back and he swaps. He goes, I got to do this for like five seconds on both sides of your throat. I'm like, what do you mean both sides of my throat? It's one throat, just swap whole thing. Anyway, so he does that. I didn't have strep or anything. As a matter of fact, they didn't quite figure out what I had. They just said like, your ear has fluid on it. I'll get to that in a minute. Anyway, he had to go. He gave it to the nurse practitioner. Okay. And they were busy. I've mentioned that a couple of times.

And I had to wait there for a good 45, 50 minutes by myself. But what they would do is they would pop their head in and say, Hey, I know you're here. That was the best part because I can handle long waits. If you just let me know that, you know, I'm here. Hey, I know you're here. There's our wifi password up there. Actually. You can just scan the QR code and automatically connect. That's nice. Okay.

Okay. Right. So, but they, they stopped in the room like three times just to say, Hey, I'm about to wrap up with this patient. I'll be with you in just a minute. Right. She comes in, she does a really good check on me, right. checks my ear. She goes, yeah, you got fluid on your ear. That's weird. Weird is the wrong word. Yeah. I can see why that would hurt. But she was more concerned about my throat. She looks like you look like you've been mauled by a lion in there, but it's not strep. Right. So, and even today still like I can only taste certain things at the moment.

but she's like, you don't have COVID, you don't have strep, but here's some antibiotics. Is there anything that you can give me right now that's going to help me feel better? Cause I'm on a vacation and they gave me a steroid shot and it did work. So I have this, I, I never understood how it's there. I mean, I realized the steroid shot like reduces inflammation in that body. Like, and that's cause like I had a steroid shot for my back and it only worked for like an hour, but had other issues. But,

I'm always fascinated by it because a lot of I've heard like back and forth like doctors shouldn't default to a steroid shot. But at the same time, half the time, like if you're in pain, it's because something's inflamed and it's just it needs to be reduced. And so that's what it's there for. But I'm glad they worked it out for you. But honestly, it's that mindset I love because that that that sitting in that exam room for that long is the worst because it can be because 20 minutes in university and you're like,

they forgot me. That's sure everyone goes that mindset. They forgot me. And you like, I don't want to be the butthole that's going to open the door and look out the door and say, and the nurse is going to say, we were coming, you know, cause I, there's been a month, cause you know, and you've done this too with your children, if you're inside of it and you're just like, I can't stand here much longer. Cause this kid's about to lose her mind. No, you're absolutely right. Especially at Addie. She'd probably be cartwheeling through the halls. it's always like,

We're not huge screen people, but when it comes to those situations, here you go. Here, let's watch some Dora or what do you watch? Superkitties and Bluey. Bluey, that's the one I was thinking. That's the one that everybody likes. Bluey is amazing, but Superkitties is just a TV show. Well, I've got to give a shout out to Three Peaks. They did not know that we were doing their marketing. Well, I must deal with the general staff, right? yeah. So anyway.

They didn't know that I did their marketing and they weren't trying to impress me. This is just how they do business. And I'm not saying other ones do bad. I don't go to a lot of doctors. So I'm not going to get into they're better than everybody else or anything like that. What I'm saying though is like the general expectation is that people care for you. That's why they call it health care. And when you have people actually make you feel, and this is what I wrote in their review. It was a legitimate review. Hey, they actually made me feel like they wanted me to be their patient.

And that's a good feeling. So like all of this episode, just to say, are you making your patients feel like you want them to be your patient? Yeah. Right. Like I'm glad like there's there's 15 urgent cares in the city in a 10 mile radius. Thank you for choosing us. Yeah. That's the retail side of things. That's the restaurant side of things.

when it comes to retail is like you could have eaten anywhere you wanted to eat and you chose to eat here. I hope you had a first class experience and I hope you'll come back. That's definitely how I felt at Three Beaks. So we just did an interview podcast just actually earlier today and I don't know if it will air before or after this episode but there's a phrase in that episode called Let's Hill Healthcare and we go into that on the episode. But that mindset of where it, I don't say it's sad but it's...

it's concerning that we're so amazed by your experience that you felt like they cared that you were there. Yeah. Cause it's obviously at some point that was not the case somewhere that trained your mind to think other mostly E .R .S. Yeah. Right. Where. And there's nothing against E .R .S. But the reality is like, you know, if your legs not if you're not bleeding out or surviving a gunshot wound, thank you microphone for shifting.

there it goes. Anyway, I just, you know, ER says have that reputation. They're going to take care of the most. Sick is first. I get that. Yeah. Like whoever's got the biggest chance of dying on them, they're going to go after them first. And I understand that. But by the way, I don't think all the ERs are like that. No, there's, there's one here, in that's the closest to us, which is it's called Shelby. I don't know what the system is or whatever, but they get the worst reviews and they have been nothing but kind.

Like I took I had to take Samuel there one time when he broke his arm. He is Samuel's my youngest child And this was probably four years ago. So he's like five or six. yeah, and Obviously eventually they said you're gonna have to go to children's right because nobody's nobody will work on a child But that is the default answer here in Birmingham. If you have a child and you went to an ER You and they're just gonna and last is just like

they're kind of sick or something. But if it's anything else, like you got to go Children's of Alabama ER, because they specialize in. Because we even we took Addie last year to an ER because our pediatrician told us to and it was because of her breathing was off. But it was so funny having them sit in having her sit in the ER little exam room thing. Yeah, and all their devices were for adults. Trying to do blood pressure, right? Hold on, we got to wrap your whole

And there's a tip y 'all, if you own an urgent care, spend some money and get some pediatric sized stuff in there. Just do it. Because there's a lot of parents out there that don't want to go to an ER and they would go to you in a heartbeat. Their pediatrician can't see them right away all the time. Just get like, just get a smaller thing for blood pressure. Well, and we noticed too, so like, cause there are pediatric urgent cares out there that specialize in that. But do general public think and thinks in a urgent care?

isn't really meant for their kid. Right. Generally, at least not their young one, maybe a teenage, maybe like a 10 year old plus, but like the two or three or four year olds or even a baby. We have a lot of urgent cares that can treat from one month to 99 years. Right. And if you're a hundred, you're cooked. Sorry. Yeah. Yeah. But, but, but it is a reality of like, cause we see it, we see the numbers and like,

younger children, it's a whole market sometimes. And then you can kind of stand out a little bit to say that we have a, I don't say specialized, but we've put a focus on that. Especially if you're a late night urgent care. If you're an urgent care... I don't let you, my kids only gotten sick after hours. Right, right. Like that's the only time they get sick. Either they go, they get sick at 8 p when they're trying to go to sleep. Or they break their arm at 8 p Yeah. And then, or they wake up sick and you're like, well crap. And so...

But no, like if you're in urgent care right now and you stay open past 6 p you may want to make sure you're taking care of the pediatrician side because that's going to be a big part of your target. Yeah, it's really good. Some good marketing in there for sure. Anyway, going back to the emergency room real quick, I was going to say is like I've had good experiences there too. You know, here's a tip for me. I'm not expecting this from anybody, but if you want to love me, love the people that I love.

They took such good care of Samuel, gave him a teddy bear, gave him something to watch, because I didn't have my iPad or anything. I have my phone, but they're like, here's an iPad we've got preloaded for kids, and a teddy bear that was handmade just for him. It was like some ministry or something that does that. Look, if you're a customer of ours, and you say nice thing about my employees, I love you. Like, if you love my team members, you're loving me by default. I know that sounds weird, but.

Like those are the things that I care about is like, did you treat my wife good? Let's go baby. Five stars. I don't care how you treat me. So anyway, there there's those good experiences too. I didn't just thought that was funny because we were talking about the difference in an urgent care that I don't want to go or I want to go to an urgent care. It's at first it's an ER that's almost always a six hour trip for no reason. So, so I'm curious. I don't know the answer to this. So I'm curious that, did you get any aftercare information? Like,

From three weeks? No, actually, no. And, you know, I don't know that they knew I was from out of town. Yeah. You know, so maybe there wasn't much that they could have. I was just curious. Because there's one here locally that I don't want to mention, but like I remember I had COVID back in 21 or something like that. Yeah. And I'll never forget that doctor texting me three days later. Hey, how do you feel? The doctor texted me. This is Dr. So -and -so. How do you feel?

And you knew it wasn't an automated text message just because the way he was communicating with me. AI wasn't there yet. Yeah. So anyway. I was just curious. But well, cool. I mean, it sounds like a good trip. Yeah. Good experience with a client. Yep. Did you ever message our point of contact? I didn't. You're talking about Eric. But I didn't. I probably should. So I wouldn't. If you may not be able to remember the staff member that was like who you interacted with. Yeah, I can't remember. That's fine. But there were three.

But you know, it's so funny because like I went to, we have, we have, it's funny. We only have one local urgent care that we work with. Everybody else is all over the place. Dr. J. Dr. Junkins. And I had to go to his clinic a few months ago and that was a very nice experience. And it actually shows in the numbers too, is their Helena location. We were actually chatting with them about the numbers and Helena is like killing it. yeah. Like it just is.

But I remember sitting in there and they were taking care of me. So I texted the doctor and said, Hey, I just want to show so and so has been really good to me. And he just loved that. Like if you love the people that I love, I'm sure he feels the same way. If you love the people that I love, I wish I had written down their names. I felt so bad though. But you should light up three pigs and say, Hey, I wanted to say I had a great experience. And by the way, mentioning my name makes all the difference. Just say my first name, man. That works for me.

Well, that's, that's the story. I had an amazing time in Colorado with my son, even though I was sick. And the relevance to this is just once again, I stand behind what I believe. I believe urgent care makes a huge difference in the communities. And this is just another example of, I don't have a primary care doctor there. I didn't want to go to the ER and wait for six hours. Urgent care stepped up and gave me the, that retail, like I care that you're here.

I care that you are a customer or a patient, right? And I just, I really do. When I, when I sign out of these episodes and say that you're making an impact on the communities that you serve, I mean it. Yep. Awesome. All right guys. Well, thank you all again for listening to this episode. If you have experiences that you want to reach out to us, hello at patientcaremarketpros .com, we love to get stories because we love to talk about them, obviously like this one right here. But if you got any stories or experiences like, Hey, we did this and it made all the difference or.

We're actually not part of an urgent care, but we visited one. This is what happened to us. Love to hear about that too. So all right, guys, we'll catch you on the next one. Have a great week.